Sbi is the primary infrastructure services provider to companies requiring turnkey implementation of applications. This process involves the planning, architecture, provisioning, installation, configuration, maintenance, support and monitoring of a rapidly changing client environment. Sbi provides world class network design and integration services, with skills in Windows NT/2000/2003, Exchange 2000/2003/2007, SMS, SQL Server 7/2000/2005, Terminal Server, Citrix, Firewalls, Internet connections, WAN/LAN compression, remote access, global VPN’s, and global networks. We have expertise and experience in High Availability and Disaster Recovery infrastructure, utilising on-island and off-island centres. We have designed several global networks for companies based in Bermuda and the UK. Our experience in the local Bermuda market has made Sbi the preferred partner for rapid design and deployment of a turn-key operational infrastructure.

Sbi follows a consistent project managment methodology for the planning, design, implement, operate, and optimization phases of customer projects.

Sbi has designed the global networks of a number of multi-national companies based in Bermuda. These networks encompass resilient LAN, MAN and WAN links, remote access via VPN and Citrix, firewall support, and link optimisation and compression.
This process involves the planning, architecture, provisioning, installation, configuration, maintenance, support and monitoring of a network for a rapidly changing client environment

Sbi provides:

• LAN / WAN design, provisioning, and support (Juniper, Cisco)
• Firewall, VPN and Remote Access design, provisioning and support (Juniper, Checkpoint, Cisco, Sonicwall)

Sbi is the primary infrastructure services provider and a “trusted advisor”  to many companies in Bermuda, with experience in rapid, turnkey implementation of new projects.  

This process involves the planning, architecture, provisioning, installation, configuration, maintenance, support and monitoring of a rapidly changing client environment. Sbi has extensive experience in optimising the performance in this environment, and maintains close ties with the application software providers in the industry.  

Sbi also provides post installation managed services and help desk services, with SLAs to ensure that the level of support provided meets the customer business and technical requirements for the best delivery of applications to end users.

Sbi has provided standardised desktop environments to a number of companies based in Bermuda and abroad.

We have experience in design, deployment and management of desktop environments using Microsoft’s SMS and other deployment technologies.

Sbi deploys a standard build image to each workstation, and the workstation is subsequently updated with the required additional software.  The standard image is typically updated every 6 months.

We have acquired the Microsoft Advanced Infrastructure, Networking, Information Worker and Licensing competencies, and are a Microsoft ESA 2.0 vendor.  We have solid experience in Microsoft licensing, multi-national Microsoft Enterprise Agreements, Lease Agreements, and Educational Agreements.

Sbi have designed and implemented Disaster Recovery / Business Continuity for a number of transaction intensive Reinsurance and Banking customers, encompassing local and remote DR sites.  In addition, we are able to provide appliance based High-Availability for Microsoft Exchange 2003.

Sbi is a Citrix Gold partner, and we have a Citrix Certified Enterprise Architect on staff.  We have over 7 years experience in providing advanced Citrix services.

Sbi have implemented remote access solutions for support personnel and third party companies through tied down DMZ using Microsoft Terminal services or Citrix terminal services where appropriate.

Sbi have extensive experience in this field, using traditional tape and SAN snapshot technologies. In addition we have implemented Microsoft Data Protection Manager (DPM) to protect Microsoft Server based data and have several years experience with Symantec/ Veritas Backup Exec and Tivoli Storage Manager (TSM).

Sbi has been involved in a number of projects involving implementing and supporting a series of standardised desktop builds.

• Standardised set of office tools
• Application License control
• Security patch and anti-virus update deployment scenarios
• Group policy integration and deployment of patches and applications

The maintenance and management of a desktop environment is then managed by our internal IT team based on customer requirements, and would become key part of your organization’s ongoing operation.

There are many facets to Anti-virus and spam filtering.  Anti-virus can be applied at the desktop, on the server estate, on the email gateways and on the internet access gateways.

Sbi has implemented a variety of Anti-virus and anti-spam solutions including:

• Large-scale (3,000 desktops) desktop installations
• Specialised server Sophos and Trend Micro deployments to protect Active Directory Domain Controllers, Exchange Servers and SQL Servers without affecting performance
• Internet Access Anti-Virus including Mailsweeper and CA products
• Exchange Messaging Anti-Virus solutions using Trend Micro and Symantec
• Hardware appliance based anti-virus and anti-spam solutions

Sbi have deployed a monitoring system for use at client sites, which is reviewed and monitored by the Guelph Help Desk operations team, and reports are developed and provided to clients based on specific KPIs/requirements.

With the correct supporting infrastructure in place Sbi can provide the majority of support remotely via terminal services and/or Citrix access to appropriate toolkits.  Security requires close examination when doing this type of support, we have implemented secure and auditable infrastructures depending on the needs of the client.

Sbi will provide access to qualified infrastructure and desktop support consultants based on project requirements or for short or long term contracts.

Sbi has an excellent staff retention rate. Sbi works collaboratively with customers to ensure we have the appropriate skills base to serve their needs, as well as advise customers on emerging technologies. Sbi was recognized by customers in a 2006 study by Research.bm as having the most highly qualified, skilled, and certified consultants available in Bermuda.

Sbi have an effectively unlimited training programme for consultants.  Consultants are encouraged to take courses, and the company covers 50% of employee-requested training, and 100% of company-requested training.